Welcome to South Agro Trading Ltd. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using South Agro Trading Ltd, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Services
South Agro Trading Ltd provides premium hydroponic agricultural products, including leafy greens, microgreens, and baby leaf mixes, along with an e-commerce platform for purchasing these products. Our services include:
- Access to our online product catalogue and ordering system
- Delivery of fresh hydroponic produce to your location
- Wholesale and bulk ordering for commercial customers
- Customer support through designated channels
3. Product Information and Accuracy
We strive to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that product descriptions or other content is error-free. Please refer to our Product Guidelines for detailed information about our hydroponic produce specifications.
4. Account Registration
To access certain features, you may need to create an account. You agree to:
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Promptly notify us of any unauthorized access to your account
- Accept responsibility for all activities under your account
5. Payment and Refunds
All purchases are processed through Stripe. Prices are displayed in USD and may be subject to applicable taxes and delivery charges. Due to the perishable nature of our products, refund requests must be submitted within 24 hours of delivery. Refunds are issued only for products that arrive damaged, spoiled, or significantly different from what was ordered. Please submit refund requests via our contact form.
6. Intellectual Property
South Agro Trading Ltd and its original content, features, and functionality are owned by South Agro Trading Ltd and are protected by international copyright, trademark, and other intellectual property laws. All product names, logos, and branding are trademarks of South Agro Trading Ltd.
7. Prohibited Uses
You agree not to:
- Misrepresent our products or resell them under a different brand without authorization
- Use the services for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the integrity of our services
- Upload malicious code or content
8. Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. While we strive to ensure product freshness and quality, we do not guarantee that products will meet every individual preference.
9. Limitation of Liability
To the maximum extent permitted by law, South Agro Trading Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
10. Indemnification
You agree to indemnify and hold harmless South Agro Trading Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the services or violation of these Terms.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our website. Your continued use of the services after such modifications constitutes acceptance of the updated Terms.
12. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.
14. Contact Information
If you have questions about these Terms, please contact us.